Shopify Bug Fixes: Resolving Issues with Discount Code Fields & Incorrect Flat Rate Charges for ODI Grips

ODI Grips, headquartered in Riverside, California, is the global leader in grip technology, offering innovative handlebar grips for a wide range of sports, including BMX, mountain biking, and motorcycling. Renowned for their Lock-On Grip system, ODI Grips has established a significant presence in the sporting goods industry. ODI Grips required Shopify bug fixes on their Shopify store.

The ODI Grips team encountered several technical issues with their eCommerce platform on Shopify, which affected customer interactions and sales. Key challenges included buggy discount code fields and unstable behavior of flat rate charges, which were not consistently appearing for certain customers.

ODI Grips needed swift and effective resolutions to these eCommerce issues to enhance user experience and streamline their online sales process. The primary goal was to address these issues promptly, with minimal disruption to their ongoing operations on Shopify.

After we estimated the fixes, ODI Grips signed up for a quick engagement with us.

Our team at Wagento made changes to pages they already had, like adding filters to the category page, fixing the contact form, updating theme and banner colors on the cookies and compliance page, and making the terms and conditions checkbox mandatory.

We also added a help center, created a way to export order information with specific details like discounts, taxes, and shipping costs, customized the Infinite Products app, and gave customers options to personalize products. We also resolved the issues with the Hulk Product Options by liaising with Hulk App support to troubleshoot and fix the problematic custom fields.